ATLANTA — Property damage from disasters causes significant psychological distress for homeowners and restoration workers alike — a toll that is often overlooked in the focus on physical damage and financial recovery, but that can have lasting effects on mental health and quality of life.
Research from the Substance Abuse and Mental Health Services Administration shows that approximately 40 percent of disaster survivors experience significant psychological distress, including symptoms of depression, anxiety, and post-traumatic stress disorder. The risk is highest for those who experience the greatest property losses and for those who lack adequate insurance or social support.
For homeowners, the psychological impact of property damage is compounded by the stress of navigating the insurance claims process, dealing with contractors, and living in temporary housing for months or years. The uncertainty and loss of control that characterize the recovery process can be as distressing as the initial disaster.
Restoration workers are also at risk for psychological distress, particularly those who work in disaster zones and are exposed to the suffering of disaster survivors on a daily basis. Secondary traumatic stress — the emotional impact of exposure to others' trauma — is a recognized occupational hazard for emergency responders and restoration workers.
FEMA's Disaster Distress Helpline (1-800-985-5990) provides free, 24/7 crisis counseling for people experiencing emotional distress related to disasters. Restoration contractors can help their clients by providing information about mental health resources and by being sensitive to the emotional state of homeowners during the restoration process.
